RingCentral Video - Customer Ideas Portal

You can submit feature and improvement ideas for RingCentral's next generation video meeting service directly to the product team. We regularly review your ideas for consideration in future releases. To make your voice heard, be sure to vote on existing ideas and/or submit a new idea.

Remote Desktop Control

Allow a participant to remotely control the mouse and keyboard for someone who in the meeting who is sharing their desktop.

  • Guest
  • May 14 2020
  • Shipped
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  • Guest commented
    6 Jul, 2022 05:39pm

    Any help on understanding what "Shipped" means? We are very interested in this feature and would like to have proper expectations.

  • Guest commented
    25 Jun, 2022 01:44pm

    Do you need my shipping address?Sent from my T-Mobile 4G LTE Device
    -------- Original message --------From: "RingCentral Video - Customer Ideas Portal (Phillip Liu)" Date: 6/24/22 2:26 PM (GMT-06:00) To: telesolutions@kc.rr.com Subject: Remote Desktop Control status has changed to Shipped

  • Guest commented
    2 Jun, 2022 11:13pm

    This is an integral feature for my Helpdesk team when assisting team members remotely. We use it extensively in RC Meetings, so hopefully this can be implemented in RC Video before we move. It also allows us to see and switch between multiple screens if they are using multiple screens.

  • Guest commented
    2 Jun, 2022 10:44pm

    Any update on this? We use this feature extensively with RC meeting.

  • Guest commented
    3 May, 2022 09:34pm

    Is there any update on this? This entire move to RCV truly feels like a half-baked huge step backwards with the number of features that are still missing. Remote control has been a core feature of enterprise communication applications for years.

  • Guest commented
    27 Apr, 2022 06:10pm

    When will this be added back?!?

  • Guest commented
    18 Apr, 2022 11:04pm

    Is there an update on release timeline beyond "planned" for this extremely necessary feature?

  • Guest commented
    28 Mar, 2022 08:34pm

    Although the interface in Video is easier to use, the absence of the choice of sharing keyboard and mouse control for the presenter from attendees is a big hole. I can't fantom why this important feature was left out of developpement...

  • Guest commented
    23 Mar, 2022 02:04pm

    extremely necessary for academic distance education

  • Guest commented
    16 Mar, 2022 10:03am

    We definitely need feature available before transitioning on RCV from RCM

  • Guest commented
    2 Mar, 2022 03:39pm

    This feature needs to be made available ASAP. This is a core feature of a video meeting app capable of screen sharing. It is critical to our business to be able to train people remotely, and this was a feature that was previously available and highly utilized. As customers we need an update on this as all documentation is still pointing to Q1 2022 - we are deep into Q1 now with no update. We will be forced to purchase another product if RingCentral does not make this available soon.

  • Guest commented
    28 Feb, 2022 03:58pm

    RC appears to be a step backwards when compared to RC Meetings and its features.

  • Guest commented
    18 Feb, 2022 07:47pm

    We should not be forced to switch to RC Video if they don't offer the same features as RC Meetings. I thought RC Video is supposed to be better than Meetings. This is a huge need for our organization, especially since we all work from home. There are times I need my ED to log into an account that only he has login credentials, through my computer, as well as assisting some of our older staff when they are having technical issues with their computer.

  • Guest commented
    16 Feb, 2022 09:32am

    I hope this has priority..

  • Guest commented
    14 Feb, 2022 07:43pm

    This is a deal breaker. Thinking about going back to our old app.

  • Guest commented
    14 Feb, 2022 07:31pm

    We def need this option. We (IT) are getting a lot of push back from the end users over this since we switched from zoom. Its going to force us to switch back.

  • Guest commented
    7 Feb, 2022 03:50pm

    Like everybody is saying in this thread, PLEASE ADD WHITEBOARD, REMOTE CONTROL, AND ANNOTATIONS LIKE IN RING MEETINGS! My school had to switch, and EVERYBODY thinks we should switch back! We're considering switching to Zoom...

  • Guest commented
    20 Jan, 2022 09:41pm

    Remote control of keyboard and mouse is a must have feature! If this feature isn't available in RIngCentral VIdeo then DO NOT force us to switch from RingCentral Meetings (which also already has whiteboarding)

  • Guest commented
    4 Jan, 2022 05:45pm

    This is very Important I used this feture daily

  • Guest commented
    22 Dec, 2021 10:58pm

    Is there any place to see the planned roadmap for updates like this?

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